the asq quality improvement pocket guide basic history concepts tools and relationships

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The Asq Quality Improvement Pocket Guide

Author : Grace L. Duffy
ISBN : 9780873898539
Genre : Business & Economics
File Size : 57. 10 MB
Format : PDF, Mobi
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This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what “quality” is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what’s described in the guide might be useful. The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help. Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also to show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division’s Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.

The Asq Pocket Guide To Failure Mode And Effect Analysis Fmea

Author : D.H. Stamatis
ISBN : 9780873898881
Genre : Technology & Engineering
File Size : 30. 16 MB
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The recognition that all well-managed companies are interested in preventing or at least minimizing risk in their operations is the concept of risk management analysis. This pocket guide explores the process of evaluation of risk by utilizing one of the core methodologies available: the failure mode and effect analysis (FMEA). The intent in this “Pocket FMEA” is to provide the reader with a booklet that makes the FMEA concept easy to understand and provide some guidelines as to why FMEA is used in so many industries with positive results. The booklet is not a complete reference on FMEA, but rather a summary guide for anyone who wants some fast information regarding failures and how to deal with them. It covers risk, reliability and FMEA, prerequisites of FMEA, what an FMEA is, robustness, the FMEA form and rankings, types of FMEA, and much more.

Continuous Permanent Improvement

Author : Arun Hariharan
ISBN : 9780873898867
Genre : Business & Economics
File Size : 60. 7 MB
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Forewords by Mikel J. Harry, Ph.D. and Dr. K.K. Nohria Continuous permanent improvement (CPI) is not a new ism. The purpose of this book is not to expound any new theory or tools, but to share experiences in implementing existing methods with a bias toward business results. In fact, one of the important lessons we have learned is that most existing models or methods, if adhered to in the right spirit, will give results. This book is a distillation of experiences and lessons learned from successes and mistakes in nearly three decades of experience, mostly working with business processes, systematic thinking, customer focus, quality, and performance measurements—in a variety of companies and industries as diverse as financial services, telecom, manufacturing, conglomerate, and management consulting. Not being about any specific companies or industries, the contents of this book can be applied in any industry—service or manufacturing or government or education or nonprofit. The target audience of this book is business, functional, and quality leaders. Business schools and students may also use it as a text or reference book for courses on business excellence or quality. It is intended to share the experience and results of organizations that have derived substantial and sustained business results by focusing on continuous permanent improvement. Its aim is to strengthen the belief of the reader in the strategic importance of CPI, because the stronger your belief, the bigger and more sustained will be your results. The book also covers challenges related to mind-sets and other change management aspects that leaders typically will need to grapple with. Some of the very effective improvement methods and tools are explained in simple language with real examples, with senior business leaders in mind.

The Strategic Knowledge Management Handbook

Author : Arun Hariharan
ISBN : 9780873899147
Genre : Business & Economics
File Size : 64. 23 MB
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The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-for-profit, government, and other types of organizations. This book is written for business leaders and executives. It is particularly addressed to CEOs and senior management to help them understand how they can use KM as a strategy to achieve their business objectives. For KM professionals, the objective of this book is to help them to implement KM with real business results. While this book talks about various concepts related to KM, everything contained in the book is based on first-hand experience of helping the implementation of these concepts at several companies with significant business results, including some Most Admired Knowledge Enterprise (MAKE) award winners. The book largely tells its story through real examples.

Coaching Green Belts For Sustainable Success

Author : Steve Pollock
ISBN : 9780873899048
Genre : Business & Economics
File Size : 39. 70 MB
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Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to support Green Belt projects. There is an abundant amount of information on the technical, “hard skills” aspects of Six Sigma, while considerably less about the interpersonal side of DMAIC. Research has shown that desirable Green Belt project outcomes are greatly influenced by collaboration issues between the coach and the Green Belt team member, and therefore this text focuses on tips for effective collaboration practices. Besides being a comprehensive discussion about how to coach Green Belts on their first project, it may also be used to coach subsequent Green Belt projects. A case study of Louisville Metro demonstrates this book’s ideas in the field and includes an example of one of its actual Six Sigma Green Belt projects.

The Executive Guide To Innovation

Author : Jane Keathley
ISBN : 9780873898607
Genre : Business & Economics
File Size : 24. 15 MB
Format : PDF, Kindle
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Is your organization's level of innovation where you think it should be today? Now is the time to shape your future through innovation management. This book provides a wealth of information, tools, techniques, models, approaches, and methodologies that are all specifically designed for excellence in innovation, solution generation, and execution. Within these pages you will find innovation concepts, methods, and case studies that build upon the quality body of knowledge to drive innovation. The successful application of these concepts will help you to be successful in the years to come. In addition to the hands-on material presented, the book also provides advice and counsel on how to align a growth-based strategy with all functions of the organization, how to create a culture for ideas and growth, how to acquire and retain the right mix of resources, and how to sustain what you’ve built over time. Innovation is quality for tomorrow. Use The Executive Guide to Innovation to conquer new challenges and seize new opportunities as you move into your future!

Innovation Never Stops

Author : Peter Merrill
ISBN : 9780873899123
Genre : Business & Economics
File Size : 88. 97 MB
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The world of innovation is exciting. Welcome to the future, and be aware of the big lesson of this book, which is now its main title: innovation never stops. Innovation is going through the “growing up” phases that quality went through 20 years ago, although, not surprisingly, it is growing up much faster. Quality left behind the myth that quality was the job of the quality department and became quality management. Innovation is leaving behind the myth that innovation is solely the job of R&D and is now discussed in terms of innovation management. This second edition includes: - New material on the forces of change as the prime driver of innovation - Discussion of the relationship of innovation and quality - Explanation of the need for innovation management and a management system approach to innovation - Additional material on creativity and idea creation, or “ideation” - New material on management of risk as it is tied to the metrics of innovation

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