business technology organization managing digital information technology for value creation the sigma approach

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Business Technology Organization

Author : Vincenzo Morabito
ISBN : 9783642326981
Genre : Business & Economics
File Size : 83. 79 MB
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In this book the author aims to describe the path from Information Technology to Information Management and Information Governance. This path allows organizations to identify IT Business Value and take advantage of it. The book synthesizes the main approaches that have emerged in recent years, compares these approaches along multiple variables, and finally proposes an advanced and new approach to Information Governance, based on the concept of Organizational Absorptive Capacity. Furthermore, the book presents a new approach to Information Management: the SIGMA (Strategic Information Governance Modelling and Assessment) approach. The new approach is centered on information as a key factor allowing integration between IT applications, organizational capabilities and business strategy. In particular, the Absorptive Capacity concept is presented and discussed: this concept represents the ability of an organization to maintain and absorb the potential of information and IT investments. After having presented and discussed the model, we also provide the reader with a brief presentation of how the SIGMA approach should be applied in companies. The book adopts a scientific approach to ensure methodological rigour; however, it is also concrete and describes problems from the viewpoints of managers, adopting a clear and easy-to-understand language in order to capture the interest of top managers and graduate students.

The It Payoff

Author : Sarv Devaraj
ISBN : 0130650749
Genre : Business & Economics
File Size : 35. 96 MB
Format : PDF, Kindle
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Does technology really add value? If so, when? What's the best way to quantify and maximize technology ROI? The IT Payoff gives you powerful new tools for answering critical technology investment questions. Discover where technology can add the greatest value; when to adopt new technologies; how to coordinate process and technology change, and more. Includes new metrics, hands-on templates, and a complete action plan for making smarter funding decisions! One of the 5 Best Technology Books as cited by

The Process Improvement Handbook A Blueprint For Managing Change And Increasing Organizational Performance

Author : Tristan Boutros
ISBN : 9780071817660
Genre : Business & Economics
File Size : 72. 68 MB
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Gold Medal Winner of the 2015 Axiom Book Award for best business theory book! The Definitive Guide to Process Improvement and Operational Excellence Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,” and to enable process excellence from start to finish. Coverage includes: The process improvement overview Process maturity Process-Oriented Architecture (POA) Creating a process ecosystem Managing process improvements The process improvement organization Process improvement aptitudes Case examples Process improvement templates and instructions Praise for The Process Improvement Handbook “I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you’ll be even wiser if you apply its contents to the way your organization functions.” —H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute “Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work—identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.” —Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group “Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn’t looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.” —Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition “Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing reference. I strongly recommend it to anyone who is searching for process improvement opportunities, no matter if a novice or advanced practitioner.” —Gerhard Plenert, author of Strategic Continuous Process Improvement “The Process Improvement Handbookis an indispensable resource for achieving meaningful Process Improvement; business managers will have the power to help their organizations stay competitive and responsive to customers, as well as nimble and resilient. Readers will be miles ahead from where they would be if they tried to navigate the world of process management on their own.” —Ken Carraher, CEO of iGrafx “This approach works! This book builds on proven Process Improvement techniques refined over the past 30 years, but makes the case for a new standardized approach to BPI for organizations. It makes this case because it expertly weaves today’s technology and capabilities, with the proven quality and process approaches of the past. This is a great book for those that want to lead or enact serious positive and sustainable change for their organization. The practical approach and templates included are invaluable and will enable a fast start!” —Mike Morris, Worldwide Sales Leader, IBM Smarter Process “The promise of enterprise software is to increase the effectiveness and competitiveness of organizations. And at the heart of that promise is process automation. Tim and Tristan have captured the fundamentals of Process Improvement in their new book.” —Mark J. Barrenechea, President and Chief Executive Officer, OpenText Corporation “Often organizations approach business performance improvement with individual methodologies such as Six Sigma. While this approach can be effective, many organizations are faced with challenges that require a multifaceted approach to consistently deliver value to their customers. The Process Improvement Handbook is a valuable resource for all leaders looking to effectively and efficiently execute within their organizations.” —Brent Drever, Chief Executive Officer, Acuity Institute

Value Driven Business Process Management The Value Switch For Lasting Competitive Advantage

Author : Peter Franz
ISBN : 9780071791724
Genre : Business & Economics
File Size : 67. 20 MB
Format : PDF, ePub
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Seize the competitive advantage with BPM at the heart of your strategy Value-Driven Business Process Management provides the rationale and methods for using business Process Management (BPM) to gain clarity on how your business operates and develop the ability to put new ideas into action quickly. You learn how to redirect your focus from a "method-and-tool" view of BPM to a more broadly informed view of BPM as a powerful management approach. Peter Franz, Managing Director for Business Process Management at Accenture, is responsible for the global team that helps clients achieve sustainable shareholder and customer value through scalable, efficient and agile business processes. Dr. Mathias Kirchmer, Accenture's Executive Director for Business Process Management, leads the global BPM-Lifecycle Practice, as well as the program for the development of Accenture's Business Process Reference Models across industries and functional areas.

Knowledge Management And Business Model Innovation

Author : Yogesh Malhotra
ISBN : 1878289985
Genre : Business & Economics
File Size : 76. 81 MB
Format : PDF, ePub, Mobi
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We are living in interesting times characterized by increasing digitalization of business enterprises in a global interconnected knowledge economy. With waning euphoria about the first wave of digital e-business enterprises and a sobering dot-com stock market, business model innovation is being recognized as the key enabler that can unleash value creation for new digital enterprises. In contrast to traditional factors of production, knowledge assets and intellectual capital are expected to play a dominant role in determining both valuation and value-creation capabilities of most new age enterprises. Not surprisingly, Knowledge Management for Business Model Innovation is anticipated to be the mantra for survival, competence and success of Net enterprises as well as traditional brick-and-mortar enterprises faced with the challenge of transforming their business models into and beyond click-and-mortar companies.

Smart Organizations And Smart Artifacts

Author : Leonardo Caporarello
ISBN : 9783319070407
Genre : Business & Economics
File Size : 20. 44 MB
Format : PDF
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This book offers a multidisciplinary strategy for finding new and more effective human-computer interaction approaches, in particular from a socio-technical perspective, that facilitate the exploration and exploitation of benefits that information technologies (IT) offer organizations. Though the relationship between IT and organizations is certainly very strong, it is also one of the greatest obstacles to securing benefits from their interaction. The participation of organizational users in the planning and design stages of IT interfaces is the main area of human-computer interaction, where a wealth of contributions are positively enriching both the academic and management discussions. Thus, a new approach for managing this relationship is needed, one in which the different stakeholders are suitably taken into account. Moreover, the outstanding success of the 2.0 phenomenon offers an example of a relevant platform where human-computer interaction has been widely developed and exploited. Consequently, this will influence and already is influencing – the way IT and users interact with each other. The book is based on a selection of the best papers – original, double blind peer-reviewed contributions – from the annual conference of the Italian chapter of the AIS, held in Milan, Italy in December 2013.

Human Sigma

Author : John H. Fleming
ISBN : 9781595620163
Genre : Business & Economics
File Size : 87. 71 MB
Format : PDF, Mobi
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The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal customer service and disengaged employees -- and all-too-real declining profit margins -- the need for change is obvious.Human Sigma addresses this need with an exciting new method for managing customer-employee relations that increases both productivity and profitability. It incorporates cutting-edge research in the neurosciences and behavioral economics -- including brain imaging research into customer’s emotional connections to the companies they love -- with proven techniques for improving workforce performance and revenues generated from existing customers. This practical handbook appeals to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain high value customers, and enhance organizational performance.

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